Quality

Howard Russell Construction Ltd (the 'Organisation') aims to provide defect free products to its customers on time and within budget. The Organisation operates a Quality Management System that has gained BS EN ISO 9001 : 2008 certification, including aspects specific to building and civils contractor operating in the private and public sector; design and build and traditional contracts in commercial, industrial, retail, education, healthcare and residential developments; new build, refurbishments, extensions and restorations and experienced in BREEAM and green construction.

The management is committed to:

• Develop and improve the Quality Management System
• Continually improve the effectiveness of the Quality Management System
• The enhancement of customer satisfaction

The management has a continuing commitment to:

• Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
• Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements
• Establish the Quality Policy and its objectives
• Ensure that the Management Reviews set and review the quality objectives, and reports on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
• Ensure the availability of resources